Questions? Start here.

Yours Meets Mine helps people find local offers and requests, including goods, skills, services, learning and activities. Members describe what they can offer or what they are looking for, then browse listings and possible matches.

Yes. This FAQ, the homepage, support and the legal and safety information are available without signing in. You need a member account to create listings and use the member search and personalised suggestions.

The homepage contains demonstration examples. Use the signed-in member area to search real, approved listings and view suggestions based on your own listings.

Choose Sign in, then “New here? Create an account”. Enter your email and password, accept the agreements, and follow the verification email. Complete your member profile by choosing a display name, town and preferred search radius.

No. You can use Yours Meets Mine in a mobile or desktop browser. The homepage’s app-install option explains how to add it to your home screen where supported. Installing it is optional.

Payment processing and paid plan upgrades are not enabled yet. A listing can describe a paid offer, but that does not mean Yours Meets Mine currently processes the payment. No payment or subscription is created by viewing a match.

Check that you are using the email and password for your Yours Meets Mine account. Use the eye toggle to check your password if needed. If it is still rejected, request a password reset. Your Yours Meets Mine password is separate from any Supabase dashboard login.

Check your spam folder, then use “Resend verification email” on the member sign-in form. Open the newest email link. If you have already verified your account, try signing in instead.

Yes. In “Search near you”, open “Change your town or suburb”, find your area by name or postcode, select the correct result and save your town and distance. Your listings use this saved member town.

Yes. In the member listing builder choose Offer, Seek or Offer + seek. Add a title, category, relevant details and an exchange type. You can save a draft or submit it for review.

It saves your listing for administrator review and records your safety acknowledgement. Your listing must be active and approved before it can appear in member searches or automatic suggestions. Submission does not automatically approve it or create an agreement.

Draft listings are not included in member discovery or match suggestions. You can see your saved listings and their status under “Your listings”.

Personal photos are uploaded privately for administrator review. A generic avatar is used until a photo is approved. If your photo is rejected, you can submit another from your member profile picture settings.

Choose your radius and unit in “Search near you”, then save your preference. Distances are approximate straight-line distances between saved town centres, not driving distances. Yours Meets Mine does not need your browser or device location.

Suggestions use your active, approved listings and compare offer/request keywords, category and exchange type with other approved listings inside your saved radius. Up to 12 suggestions are shown, with reasons for each. They refresh when you open or return to the member page, change saved preferences, or refresh them manually.

No. It is entirely your choice. You can view a suggestion, pursue it or ignore it. Yours Meets Mine does not automatically accept an offer, arrange an exchange, contact another member or create an agreement for you.

You need an active, approved listing and a compatible listing from another member within your saved radius. Try a wider radius or check again as more listings are approved. Suggestions are not invented when nothing suitable is available.

The support page has a request form that also works when signed out. Include your contact email, a subject and enough detail to explain the issue. Keep the request reference shown after submission.

Send a support request and choose “Report a safety concern”. Include the listing title and relevant details. Do not include passwords, verification codes or identity documents. If anyone is in immediate danger, contact local emergency services; the support inbox is not an emergency service.

The legal and safety centre contains the Member Terms, Privacy Notice, Community Rules and Safety Acknowledgement. The documents are labelled as drafts while they await legal review.