How can we help?
Find an answer or send a private request to the Yours Meets Mine team. You can ask for help even if you cannot sign in.
Quick answers
What if I cannot sign in?
Check that you are using the email and password for your Yours Meets Mine account. Use the eye toggle to check your password if needed. If it is still rejected, request a password reset. Your Yours Meets Mine password is separate from any Supabase dashboard login.
Reset your password →My verification email is missing or the link has expired. What should I do?
Check your spam folder, then use “Resend verification email” on the member sign-in form. Open the newest email link. If you have already verified your account, try signing in instead.
Go to sign in →What does “Submit for review” do?
It saves your listing for administrator review and records your safety acknowledgement. Your listing must be active and approved before it can appear in member searches or automatic suggestions. Submission does not automatically approve it or create an agreement.
Why is my personal photo not showing?
Personal photos are uploaded privately for administrator review. A generic avatar is used until a photo is approved. If your photo is rejected, you can submit another from your member profile picture settings.
How do miles, kilometres and the search radius work?
Choose your radius and unit in “Search near you”, then save your preference. Distances are approximate straight-line distances between saved town centres, not driving distances. Yours Meets Mine does not need your browser or device location.
Do I have to accept a suggested match?
No. It is entirely your choice. You can view a suggestion, pursue it or ignore it. Yours Meets Mine does not automatically accept an offer, arrange an exchange, contact another member or create an agreement for you.
If anyone is in immediate danger, contact local emergency services. This support inbox is not an emergency service.
Send a support request
Describe the issue and include the listing title or page where it happened. Do not include passwords, verification codes, card details or identity documents.